Order Delay & Lack of Response

I have placed an order on the 1st of December Your policy clearly states that orders are dispatched the following day or within 48 hours, yet my order still reflects “Waiting for pick up” with no progress or communication from your side.

I have made multiple attempts to contact your support team — your phone line is not going through, and WhatsApp does not recognize my order number. This level of service is unacceptable and falls far below the standards expected from a business handling paid orders.

I am demanding the following without further delay:

Immediate update on the status of my order

Proof of dispatch and confirmed delivery timeline

An explanation for this delay and lack of communication

Should I not receive satisfactory feedback within 24 hours, I will proceed to request a full refund and escalate the matter further through consumer protection channels, as I have the right to receive the service I paid for.

I trust you will treat this matter with urgency.

Order Number: ***

If you'd like, I can also help you escalate the complaint to the Consumer Protection Office / Ombudsman if they do not respond.