Order #*** not delivered two days after "same day"

<p>I placed an order for same day delivery on Tuesday. It's Tursday today and I still have not received it. Yesterday I got a call from someone at the N1 city branch apologizing for the delay, which I appreciate. But Since then nothing has happened. Fedex's tracking info shows that "The Parcel is Pre-Inducted onto the Manifest" which simply means they know they have to pick it up, but they have not actually done so.<br /><br />The problem here is that one pays almost R500 extra for same day delivery. And in fairness, I was promised the money back. But I probably had a good reason for spending an extrar R500 to have something delivered the same day, instead of waiting a couple of days and not paying any shipping using their free delivery option.<br /><br />And the reason I'm complaining here is that their tracking inquiry email address, ********** returns "550 Invalid Recipient", so I can't even take it up with them via their channels, forcing me to come here.</p>