Online shop selling items that they dont have on stock ! so taking clients monies and then notifying them with no ETA!

Purchased a single bed via the HIFI Corp online shop. Order number ***. The bed in question had stock available as per the system and I paid for it immediately. Later in the day I received an email from a fulfilment agent advising that there is no stock available and there is no indication of when stock will be received from the supplier.

Yesterday I called the customer care line and asked if I could have a similar bed at the same price delivered to me as an alternative and the agent checked the system and confirmed that there is plenty of stock available on the alternative bed I want, and he will send a request to the online team to process the change.

I then get the previous agent who emailed me, send me another mail to state that there is no stock of the alternative bed as well. So, I advised the contact Centre agent of what the fulfilment agent is telling me on mail.; the contact Centre agent insisted that he was looking at the system and there are definitely beds available so he cannot understand why i am being told no .

He then raised a complaint on my behalf *** to which I have still not received any feedback. It is 5 days now and there is no indication of when I can expect to receive the bed, I fully paid for on Monday morning. I am highly stressed as this is my hard-earned money and it's coming across like HiFi are selling items online that is actually not even available to be sold!!!

Further to above I have not received a single call from the company to rectify and issue or even give me steps with the way forward. The agent even told me that should they refund me it will take 14 days for the money to come back to me. IS this a case of HiFi taking clients' money collecting interest on it for the 14 days or however long its lying with them.