Online purchases not arriving after full payment

I ordered a Hisence fridge online on the 29th of November 2019 and paid for it.

I have phoned headoffice to track my order several times with no success, as everytime they either do not answer or simply say they wil get back to me in 24 hours.

I have out of desperation phoned a Bloemfontein branch. The lady was very kind and apologized and said we will get an update and they will lodge a complaint.

But NOBODY updated us and we had to phone again and again to find out whats happening.

On the website it stated it takes 2-5 days for delivery. It is now 3 weeks already.

I got through to head office today telephonically. I was informed that no complaint has been lodged and this is the first they hear of this complaint.

I asked what is the procedure now, and once again it was stated that they will send an sms to me with a complaint nr and respond with a solution in 24 hours.

I have not received a complaint number.

This is unacceptable, as I have wasted a lot of airtime, and besides that, I have no fridge. It was a black friday special, so it inconveniences me to even receive a refund as I will no longer get the fridge for the price as advertized.