1 reviews | Active since Nov 2013
Online price change
I cant believe what happened today. This morning (18/11/15) at about 10:00 I searched Hi-fi's website for cellphones. I saw the Samsung J1 for R1000. So I went to the store to go and buy it there instead of buying online. When I got to the store (Westgate), the manager explained to me that I have to order it online (choose the click and collect option), then come back. I went home to do as he said. Suddenly (same day, at 13:00) the price has changed from R1000 to R1549. How is this possible???? I immediately phoned ***to lodge a complaint, but I decided to write it here as well. I am still waiting for the reference which were supposed to be sent via sms. I was told that someone will contact me within 24 hours. So now I am waiting for the call ...
Thank you for bringing the matter to our attention.
We apologize for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 721518.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We apologize for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 721518.
Thanks and kind regards,
Customer Resolution Centre
