Online Perchase - No delivery

On 5/12/2024 I made an online purchase. The transaction was successful and my account was debited. I received a confirmation email response however the follow-up email concerning delivery details was never sent. Upon emailing Hifi corporation on 9/12/2024 , I then queried the delivery date. This was followed up with automated email response system and 2 follow-up emails assisting to resolve the issue. One requesting my delivery reference number, which I explained was never recieved(I had attached all relative documents that I had received including my Perchase and online promotion ad) and the second being a promise for feedback which was last communicated 22/12/2024. No communication has been provided since.

I am most disappointed at the lack of service and urgency of resolving matters wherby a customer has made a purchase and no delivery has been made. In my book that is called *****ing from customers. I am still awaiting a response and it has been a month since last communication.