Online orders - Weeks of noCommunication and still waiting for shipping

I have placed my Online order (28 May) for a TV and Paid with my TV license. The status says Received Paid. Order Number ***. It states online that a order can take up to a max of 2 weeks to ship to your door. Its over 2 weeks now. I went to the site sent 5 messages , spoke to 4 people that say end a email. Then I emailed 3 times and phoned support multiple times . All without ANY response or update or anyone taking responsibility to get this item shipped. THis is the Worst client services I have seen in a LONG time. Don`t allow orders online if you cannot deal with it in your system or support it. Can someone complete this order and ship it ASAP, I am at a point I want to cancel the order but then I must email again and they never reply ! Come on Hifi corp fix it.

Deon