Online ordering inconvenience

We ordered a eye-level oven online on the 28th of June 2019, paid and received a confirmation email for the order. However, since then the status of the online order has remained "Received-Paid" and has not moved from there. This morning we contacted *** and we were assisted by Jacque Russo and we explained that we have not received any further communication about our order#*** and the status remains unchanged after a week already. He then said that he would escalate it and that a representative from HiFi Corp or its warehouse would contact my wife, as she completed the order online on her cell nr ***. Nobody has contacted us. The delivery time is supposed to be 2-6 working days and tomorrow will be the fifth working day already, please can someone from Hifi Corp get back to us and ensure that our order is delivered.