ONLINE ORDER NOT DELIVERED AFTER 2 WEEKS

Placed an online order on the 18th of August and i havent received any communication regarding my order, lodged a complain over the phone last week and called today to follow up and guess what???? no one has looked at my complain or tried to resolve it, i want my goods delivered on Saturday or my money back in full by tomorrow afternoon, website says 5 to 7 working days to deliver but still nothing, please do not waste my time and money.