online order delivery delayed

I recently bought a fridge online Defy D200 model from Hifi Corporation on the 28 of September 2019 it was advertised as free delivery until 31 October 2019 on their website. I was excited and happy since my confirmation sms with my order number *** told me delivery will be in 2-5 working days the first week passed no communication or follow up to keep me updated as to what was happening with my order. I went to one of the closest branches of where I work and when I got there they told me they do not have access to online orders nor can they check what’s happening so the manager of the branch called head office and they told me I had to collect my order at the nearest branch to where I live which was Prominade shopping Centre, I refused to collect it because of the free delivery special, then they told me that the manager at Prominade will call me which she did not. I then called the Prominade branch since they gave me the numbers, when I called it was on Friday same week after purchasing on since I did not receive correspondence, the manager told me the will deliver on Friday I then waited for the order even arranged for someone to accept the delivery on my behalf which I called again on the same Friday of 04 October 2019 confirmed with the manager that the order will come through she confirmed I will receive it on the same Friday. Since she confirmed I went to do some shopping for perishables, I spent R400 on my shopping only for the fridge not to be delivered on the Monday I followed up the manager apparently was not there then I spoke to Neville he told me they still waiting for the driver whom they don’t know when he will arrive I complained again to the head office and a query was logged query no ***. Then on the 08 October 2019 I received a mail confirming that I received my delivery which I did not. The following morning I called the branch and asked them to whom was the delivery made because I haven’t received my order that was on Wednesday the 09th of October 2019. After a few hours Neville called me again confirming that the delivery will be made. I did get my fridge yet my perishables were off had to throw them away and lost a lot of money buying airtime doing follow ups , I sent an e-mail to Hifi corporation customer service telling them about my ordeal since the delivery no one responded to tell me who will compensate for my loss Lebogang ***