Online order cannot be tracked

<p>To whom it may concern,</p> <p> </p> <p>I placed an order on Black Friday (00:20 on 25 November 2016), and chose the 4-8 day delivery option. Because you only deliver Monday to Friday, I provided my work address for delivery.</p> <p> </p> <p>The thing is... HiFi Corp tried to deliver the package to my work addres on Saturday, 26 November. Security asked them to come back on Monday. They did not bother to phone or SMS me to let me know that the delivery could not be fulfilled. Our security tols me that they apparently do not have my contact details, which is strange, because I provided it on my order.</p> <p> </p> <p>I tried since yesterday morning to trace the delivery, to find out when it will be delivered. When entering my order number and email address on your website, I get an error message stating that "There is no order tracking available". I contacted your call centre, who cannot assist me because they cannot see the delivery status of my order. They referred me to the courier, who in turn referred me to someone else, who in turn referred me to someone else where I can only leave voice messages.</p> <p> </p> <p>I am at a loss on how to continue. I am seriously starting to consider to contact my bank to reverse the charges on my credit card, because I have no confidence that you know what is happening with my order. I will be travelling next week, and will greatly appreciate it if it can be sorted out by then.</p> <p> </p> <p>I will greatly appreciate your feedback, or any clarification you are able to provide.</p> <p> </p> <p>Your sincerely,</p> <p>Pieter</p>