Online Experience from HELL!!!

I am writing to lodge an urgent complaint regarding my online order placed on 20 March 2026. To date, I have still not received my order, and the tracking status has been stuck on “Shipped” for an unreasonably long time, with no further updates.

I have already submitted the online contact centre form twice, and I have received no response. I also called your call centre and was issued reference number 900048****, yet no one has followed up or provided any assistance.

This level of service is extremely disappointing. I placed my order in good faith, and the lack of communication and failure to deliver is unacceptable.

If my order is not delivered by Tuesday the 7th 2026, I request an immediate full refund within 24hours.

Should this issue remain unresolved, I will have no choice but to escalate the matter to the Ombudsman and the National Consumer Commission, as I have been more than patient.

HiFi Corp’s lack of responsiveness and accountability is truly frustrating, and I expect urgent feedback regarding the status of my order.

You guys are disgusting maan.