On 13 February 2026, I purchased a TCL 12000BTU Portable Air Conditioner online from Incredible Connection for R4,999.99. To date, I have not received the product. After numerous follow-ups with: Incredible Connection online support The complaints lin

On 13 February 2026, I purchased a TCL 12000BTU Portable Air Conditioner online from Incredible Connection for R4,999.99.

To date, I have not received the product.

After numerous follow-ups with:

Incredible Connection online support

The complaints line

HiFi Corp Springfield

Courier partner Aramex

I have been told that the unit has been “lost with the courier.”

Despite this, no refund has been processed and no clear resolution has been provided.

Each time I follow up, I am told someone will “get back to me.” No one ever does.

It is now weeks later and I am without:

The product I paid for, or

A refund of my money.

This is unacceptable service and a clear failure in accountability between Incredible Connection, HiFi Corp and Aramex.

I am formally requesting:

Immediate confirmation of a full refund of R4,999.99 OR

Immediate delivery of a replacement unit within 48 hours.

If this is not resolved urgently, I will escalate this matter to:

The Consumer Goods & Services Ombud (CGSO)

The National Consumer Commission

My bank for a payment dispute / chargeback

I expect written confirmation within 48 hours.