NOT HAPPY CUSTOMER

I have a complain with the way they have treated me and my hubby more especially the lady that is working on faulty or return department dint know what they call it. I bought Sansui Sound Bar in December 2019 on the the 24th. Last year during during Black Friday I sent 3 people to buy to them their Sansui tv that were on special saying the service is good. On the 23rd December 2020 last year my sound bar got broke the volume is very low oh okay I looked for the slip couldn't find it . Then on the 24th we realised that we used a card on purchase so te 25 th a day after the guarentee we went and explained the guy working with this understood us and was willing to assist but the lady was very rude didnt want to help us. I am stuck with the sound bar that costed me R2500. I asked if the guarantee expired yesterday is there anywhere where we can take the sound for repairs. She said I dont know just like that. I am not happy at all and remember I bought JVC soundbar at Pick N Pay and return it because of this one I saw at Hi-fi. I left a better service for nothing Zero service. This is the store in Fourways not Woodmead is the best I once returned my curved tv and they were 100% good at the job