Not an online vendor, no sense of customer service and defective goods

Online experience, disafactory to say the least. Order placed on 29 July 2020. Goods promised for delivery in 2- 56 work days. Repeated emails, complaints and phone calls. Eventually 13 Aug I have correspondence with Mpho Mokoena. Promised delivery of the goods (we are now 10 work days in) via courier who will contact me. Courier arrives on Mon 17 Aug (unannounced) and the box with the typist chair is defective : No *****s or bolts of even an assembly list. just a few parts. I have logged a return / refund / complaint and thus far only received confirmation that my original complaint (of no delivery mid Aug) has been closed. this is terrible! how can this company even try to punt itself as an online vendor? Ridiculous! slow to no response whatsoever. I want a full refund immediately. they can come collect the defective product per their own delayed schedule.