Not a happy customer

The service I received from Hi-fi cooperation Somerset Mall was very dispensing. I reported my Television faulty to the store on 04/12/21. I was then told that a tech will be sent out to check the fault. After a week of no response I returned to the store and was told that tech could not come out to my area as ( Khayelitsha) as it is dangerous. Taking into consideration the "safety" of the tech I returned the TV to the store to the 11/12/21 and was told I will get feedback within a few days a full week passed and I still haven't had any feedback of which I then went ba k to the store only to find that they will only give me feedback after the holiday season. 3 Weeks had passed and I haven't had any response I then returned to the store on 10/01/22 to get an update o ly to find the the TV is non-repairable. The initial TV I had was no longer in stock and was refused a similar one that was on display. The shop assistant told me I could get a refund for the item and check for another at a different store of which I wasbt comfortable with because the issue has been on-going. This has caused me a lot of stress and after 45mins inn the store they finally came to the conclusion of giving me the TV the has on display. Not a very pleasant experience.