Nonsense online department

I am really dissatisfied with their services. I ordered an item with them on the 1st of December, then within the hour I called their customer service line to request an exchange as I had seen a similar yet better item for the same price on their site. I was given a reference number for my query after I provided them with the product code for the item I had requested to have delivered instead.

On Tuesday, 5 December, the wrong item was delivered. I called them to inform them that they had not actioned the exchange as requested and was told that the person I spoke to on Friday should have told me to reject the item when it arrived and now nothing can be done as their fedex systems had been down since Saturday. The lady said she would call me back. She did not.

Yesterday I went to a hifi corporation store and asked the finance office for some assistance as I was not receiving any feedback. I was told that I had to continue to take the order up with the online team.

Today, 8 December, they called me to tell me that they no longer have the item I want in stock and that if I want a refund then I must pay a courier service company to collect the item and have it sent to their warehouse and that’s the only way they can action a refund as the item was already delivered.