Non responsive service

I purchased online over two weeks ago. A week later I got an email to say my goods had been delivered. They hadn’t. I sent an email to say this and heard nothing. I held on for some service on the complaints line a few times - never to have a call answered. I interacted online daily only to be told my complaint was being escalated and given a new reference number. I don’t think one can get a response any way and suggest nobody use HiFI Corp to buy online - if wanting to get what is paid for.

This is the most unfriendly customer online experience around.