Non-existent after sales service

So it is now 8th March and still I have heard nothing from Hi-Fi Corp re my Sandui soundbar repair; initially handed in at Hi-Fi Corp, President Shopping Centre, Vanderbijlpark on 21st Dec 2020. Turnaround time for repair takes 21 days This despite my previous enquiries via phone & email, see the aforegoing correspondence attached below. I paid R3500.00 for the soundbar which is not a cheap item.

This is HFC's promise: "HIFI Corp developed a new brand promise – “Why Shop anywhere else” – which demonstrates our commitment to offering customers prices that they would not find elsewhere. “Why Shop anywhere else” means we truly understand our customers’ needs and our products, we offer value for money and affordable payment options; and with this in mind, we ask the question “Why shop anywhere else?”All HIFI Cop stores will eventually reflect the rebrand, with new smaller stores supporting the new positioning. To this end stores will offer an easily navigable, uncluttered experience, with informative knowledgeable staff contributing towards empowering customers."

When I handed the faulty soundbar in at HFC Vanderbijl, together with my till purchase slip, the individual at the service counter decided that she couldn't read the photostat copy of said slip; it then took an hour to phone & ask for a accounts generated slip to be mailed to said branch. She then said they had only sent one page. I convinced her that the actual till slip was legible enough & as she had seen that please complete the necessary paperwork! This had now become a 90minute exercise in frustration. I am a pensioner and live 60km out of town so cannot & do not drive up & down unnecessarily. Nowhere do I find an email address for HFC. It is now 8th March and counting...

I am posting my complaint on Hellopeter to warn the public about HFC's total lack of after-sales service!