Non-delivery of fully paid item, delivered to stranger - now, refund refusal.

I wish I could rate negatively. Long story ahead. I made a purchase; they did not fulfil the purchase, and they refuse to refund me through no fault of my own. They have in essence - ****** from me. I have proof of everything.

The driver and I communicated multiple times telephonically and via WhatsApp on the day of delivery. He stated he was on his way to me. I called back to confirm if he is, as he requested my actual location pin, and he did. Four hours later I call to follow up - he questioned ME if I received a call from his cell, as if we did not talk throughout the day?? Then followed up with a lousy picture of "Customer unreachable" - No name, address, contact etc. He did not even come to the complex.

Here's the kicker, the fridge was delivered and signed for by someone in BOKSBURG. My address has never changed.

I've laid daily complaints, live manager discussion requests (denied each time), and I've been told managers cannot dial out of call centres lol. I've asked for a refund daily from Tuesday - Saturday, each day it has to be relogged because it is not on system.

Apparently, I must now wait for head office to investigate as to why their driver delivered to the wrong address before I am refunded. So, my money is being held hostage because of your incompetence, daily records wiped of refund requests - what next?