Non Delivery & Lack of response to enquiries

I would like to state my utmost disappointment and disgust in your appalling service.<br> I purchased a stove on the 18th and paid an additional fee for urgent delivery - the absolute latest delivery would have been 23/12/2015. Needless to say, delivery was never made and the item still cannot be tracked on the website. Understandably it is the Festive Season and businesses are extremely busy this time of the year but the website has not warned of late deliveries over the Festive Season and one can therefore assume if you pay an additional fee as advertised, goods should reach you in time - as advertised. <br> Further, despite numerous e-mails and phone calls to the delivery tracking department (which goes directly to voice mail), nobody has bothered to contact me let alone respond to my then friendly requests. <br> <br> After seeing how many complaints there are relating to this specific topic, I wish I had rather made my purchase elsewhere as I am in desperate need of a stove!!<br>