CVdW
Carmen Van der Walt

1 reviews | Active since Feb 2012

04 Nov 2024, 10:51

Non-co-operation from HiFi Corporation

HiFi Corporation sent me a watch I had purchased online. On the item entry it said Ip56 waterproof. When I received it, the packaging read "water resistant", which means it is rain-proof, but you can't swim with the watch on. When I wanted to return the item I was told to take it to the nearest store. There is no store close to me and I work fto 8 to 5 every weekday. I feel that companies who are willing to sell online must also be able to handle returns remotely. When, after a few e.mails, I spoke to Head Office, I was told that a courier would be sent. The next e.mail just reiterated that I take the item to the "nearest store". I called again and just received another e.mail saying that I should destroy the watch. A huge waste of time and phone calls later, I still don't have my waterproof watch. I have now sent an e.mail with the photo of the item. I would appreciate Hellopeter's assistance, please. Many thanks.

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CVdW
Carmen Van der Walt's update04 Nov 2024, 21:50
Reviewer Update
Still me. I eventually made peace with the facts and decided to end the feud. When I opened the watch later this evening I found that not only does the watch not turn on because there is no battery in it, but it says on the box that there would be a spare battery inside...which obviously, there wasn't. I can't think how cheap one has to be to sell a watch without the battery a d brag in the accompanying brochure that the battery lasts so long and then not include the spare as advertised. I just want to make sure that no more people get conned by this ******* store. I will certainly never buy from them again.