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Mark P

1 reviews | Active since Jun 2016

12 Dec 2017, 14:25

No service support!

I purchased 3 Sinotec TV's from the East London branch of HI FI Corp ob 14/12/2015. A five year warranty was provided with the sets. One went faulty and was sent into HI FI Corp East London on 26/9/17. We have sent several times for the set only to be told:- 1. It went to the wrong place for repair 2. It's in Port Elizabeth for repair 3. They cant fix the set and it is to be replaced 4. Our sets all sold out on Black Friday and we are waiting for the truck. I contacted the manageress Angela Jacobs on 5/12/17. She said she was unaware of the matter and would revert back. By the 8/12/17 I had not heard from her si I called back and left a message with the operator requesting her to call me. I also left a message online as well. It's now the 12/12/17 and still no word from Hi FI Corp. When you call them on their East London line it rings and rings until the line cuts off. After five attempts the operator finally answered and tried to put me through. Someone picked up and put down cutting me off. Shocking shocking service - I certainly won't ever purchase from them again!

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Replies (3)
MP
Mark P's update14 Dec 2017, 09:13
Reviewer Update
The saga continues! Finally managed to contact the manageress Angela Jacobs on 13/12/17 who once again committed to get back to me. It's now the 14/12/17 and still no word from Hi Fi Corp East London. Phoned at 09:00 14/12/17 and spoke once again to Angela Jacobs - unrepentant and without apology she said she had instructed her staff from the TV section to deal with the query. She said she would investigate and ensure the person from the TV section would get in touch. Well Angela, if you are in charge of a store you should make it your personal business to resolve such an issue. After all I am your customer, the very reason for the existence of your store and your job!
MP
Mark P's update15 Dec 2017, 07:26
Reviewer Update
A new day dawns the 15th December 2017 and true to form no contact as promised by by the manageress Angela! So it's back to calling her again today!
MP
Mark P's update18 Dec 2017, 12:18
Reviewer Update
Well it's now the 18th December and no contact from Hi Fi Corp! Phoned the manageress at 11:45 who stated she had instructed the Service Department to contact me. I told her yet once again no one had been in touch and that it was her responsibility as manageress to follow thorough on customer complaints. 30 minutes later the Service Department finally called and offered a replacement TV which I accepted. My driver has left to collect. Needless to say this is the last purchase I would make from Hi Fi Corp - poor service and bad management. It's no wonder you cannot get hold of their head office with no listed email or telephone number that remains engaged as these folk would be fully occupied with dealing with complaints about the poor service rendered by their outlets.