NO SERVICE, DON'T ORDER ONLINE

DON'T ORDER ONLINE. No service from the online department. When you call, there is no answer, when you email, they do not respond. Some help was received from a branch manager, but he can do as much as I can. It has now been 3 days since I placed my order and made a payment. Why does my order read pending!? Have you received my TV licence!!!??? Can someone please reply or call me back!!