No Response / Unprofessional Service

(I Don't know if it's Hi Fi Corporation or JDG Financial Services Fault)<br> <br> On Tuesday 8 July 2014 i sent an email to the relevant email addresses requesting a contract and printout of what i purchased at the Hi Fi Corp. Centurion Mall as i don't understand why i'm paying for 2 years whilst i signed for only 1 year(as far as i can remember) and this confusion led me to request for the above mentioned details.<br> <br> An email was sent and the notification that i received confirmed i will receive a response within 72 hours. I received a reply on 14 July 2014 when they cc'd me in the mail requesting my query to other staff whereby the one person responded which branch are they reffering too. on the 31 july 2014 i rep**** with branch code and details seeing as the request just died and nobody responded again. the same day i gave the branch code the one person requested to respond to my request as soon as possible. Today is the 3rd of feb 2015 and still no contract or statement of what i purchased. this is my last complaint i'm writing before i take the matter further on other terms. i really feel that it's not fair towards me and i am very unhappy with who ever is to blame for this.