No response Hifi corp

On the 28th of november i purchased a chest freezer, on the 29th i received feedback that there is no stock available and that they are trying to resolve this for me. I have been trying to contact hi fi corp on the telephone line which they do not answer as well as on email which they also arent responding to, I even logged a complaint on their website. I would just like to get an ETA on my order or just a refund of my order so that i can source my chest freezer from another shop