NO RESPONSE FOR REFUND - ORDER ***

I am raising a serious complaint about the poor service I received from HiFi Corp and Tekkie Town. On 30 November 2025, I purchased a Hisense 541L Side-by-Side Fridge online (Order ***) with “free nationwide delivery.” On 3 December, I was informed that delivery could not be made to my address and advised to arrange my own transport or request a refund.

On 4 December, I submitted all required refund documents to *** , yet I received no acknowledgement or response. I followed up on 5 December, still with no feedback. After logging a complaint, I received a call from the Polokwane branch on 6 December, where the representative was rude, unhelpful, and dismissive. She simply repeated the 7–14-day refund period and offered no assistance.

When I contacted the call centre again, I was shocked to learn that no refund request had been logged, despite my emails. Only then were tickets #*** and #*** created.

At the same time, I experienced unnecessary delays with a Tekkie Town order, with inaccurate communication even after delivery.

It has now been six days, and HiFi Corp is still holding R11,000 of my money with no progress. I request urgent processing of my refund by 11 December 2025, or I will escalate further.