no response

We phoned hifi corp the day my tv broke left a msg on the call centre number that we have on our slip no one phoned back and that was the last day of the warranty of my tv we phoned back again the next day and then we spoke to the customer care agent they lodge our complain and said some one would phone us back and they did they gave me until the 15.01.2016 to take my tv in for repairs we took it in to the springfield park branch and they booked the tv in and said they know all about the repair then on the 21.01.2016 we received a msg stating we need to come collect our tv unrepaired i phoned the branch and ask them why whats wrong so he said it not under warranty so we asked to speak to the branch manager which the manager refused to speak to me as he states its not under warranty i then phoned customer care and lodge a complain and they said head office will phone me back in 24 hrs which they not do i phoned back again and complained again and said they sent head office a mail to phone me and still no phone call so then on the 27.01.2016 i phoned again and they said head office will call me in 24 hrs and its now 28.01.201y the time is 21:49 so i really don't know any more