No rep available

I would not recommend people to buy from this store. When you purchase the product then there is no problems. I bought a Volcano fitness watch less than a month ago amd the strap broke, went to the store to have it either replaced or return my money, they tell me they cannot get hold of a REP. What nonsense is that. I bought from so many stores before. This is the very first time that I purchase from HIFi corporation and I am so sorry I did. I want my money back