No Feedback or Response

I have bought an item from the company on Saturday. The item was out of stock. Courtney said he will order the item from another branch and contact me on Monday for collection arrangements. Today is Tuesday. No response. I called the branch about twenty times since 0900 this morning. No answer. I called the customer careline who indicated that they will contact the branch to get response. No feedback. This was the last purchase done by myself or anyone of my extended family at this company. Worst service in my life and I will tell anybody who wants to listen of my bad experience with this company.