No delivery to date!

I am very frustrated. I placed an online order on Saturday, 27 October 2018. I opted for the 2-6 day free delivery. To date I have not received delivery of my parcel, which was quite an expensive item. I lodged a complaint last week Thursday, Michael from one of the branches has been in contact with me however he could not explain why I have not received delivery. Finally today I received confirmation that the package is "with the courier", when I called the courier they advised that it was only collected today and will be delivered by Monday (that makes it an 11 day delivery!)

This issue was handled in a very unprofessional manner, the staff who I liaised with at HIFI corp had no idea what was going on with the package (with the exception of the call center agent).

Safe to say that I will never order from HIFI corp again, it is obviously not a customer centric company with a virtually non-existent complaints management process.