LA
Laura A
1 reviews | Active since Feb 2025
17 Feb 2025, 09:09
No delivery of items ordered
I ordered beds online on 08/02/2025 and confirmed they were in stock. The lead time for delivery was 2-5 working days. I got a message they would be delivered on Thursday 13/02/2025. No one arrived. On Friday 14/02 I called the call centre first thing in the morning and was told they have sent a query to the warehouse and someone will be in touch. They only deliver Monday to Friday. Still no one has been in touch, called the call centre again in the afternoon and was told there is nothing else they can do and no one else I can speak to. Terrible customer service. No delivery and made no contact as to why
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Laura A's updateReviewer Update
19 Feb 2025, 16:16New sms received advising delivery would occur today, 19/02/2025 (nearly a week after the first delivery date). 4pm and no sign of the beds I have paid for so I called the call centre only to be told that a delivery note hasn’t even been created so there is no way it would have been delivered, the order is still being processed. Sent two emails…. No response. I will NEVER order from them again nor would I recommend them. Frustrated is an understatement. Expectations can be managed by providing correct information on delivery deadlines
LA
Laura A's update19 Feb 2025, 16:16
Reviewer Update
New sms received advising delivery would occur today, 19/02/2025 (nearly a week after the first delivery date). 4pm and no sign of the beds I have paid for so I called the call centre only to be told that a delivery note hasn’t even been created so there is no way it would have been delivered, the order is still being processed. Sent two emails…. No response. I will NEVER order from them again nor would I recommend them. Frustrated is an understatement. Expectations can be managed by providing correct information on delivery deadlines