No Delivery from HiFi Corporation Fourways

<p>I purchased and paid for a LG 7kg Front Loader Washing Machine on 19 February 2016. At the time it was explained to the sales person that we were in the process of refurbishing the property and that delivery would only take place in April/May. We were assured that this was not a problem.</p> <p>After five calls over two days, delivery was eventually confirmed for Wednesday morning 25 May. I explained that it was imperative that delivery take place on Wednesday morning as we had arranged six other deliveries for that day and I would need to be there to open the house. We also arranged for a plumber to arrive on Wednesday afternoon to connect the fridge, washing machine and dishwasher prior to us moving in.</p> <p>Between my wife and myself, we were at the premises the whole morning. There was no appearance from Hi-Fi Corporation! Eventually, after 3pm, I called the store and after being cut off and having held on for in excess of a total of 10 minutes, I asked to speak to the manager. He barely listened to my complaint and promptly put me through to the person who is apparently responsible for deliveries. </p> <p>Imagine my surprise when I was told that there was no stock and that the store could not make delivery today at all! The only such washing machine is, I am told, in Bloemfontein. Despite me having purchased and paid for the washing machine, it was never put aside and all available stock was sold. It was alleged that the store had tried to call my wife. This is nonsense. Her phone was with her the entire day and no missed calls show in the call register.</p> <p> Not only has our time been wasted, but I now have to recall the plumber when (and if) the washing machine is delivered, at my cost and expense.</p> <p>Its now 11 days later and still no washing machine and no contact from HiFi Corporation Fourways or their Customer Care Centre to whom a complaint was also lodged.</p> <p> </p>