No delivery

I ordered an IPhone on the 26 NOV 2025 Which I wanted to gift someone on Saturday, I saw that the gift might be delayed I then called in on Friday to cancel the order so I can go in store and buy.. I'm using the store card... So instead of just canceling my order and crediting my money back to the store I was told it's going to take 7-14 to do a refund as if I paid cash for my order... I was taken from pillar to post instead of canceling my order. After several calls I was then told they would try to push my order to be received on Monday. Monday comes I received an sms at 09:48am to say my order is out for delivery today and I will receive an sms with tracking link once the driver is in my next stop. Around 4pm I call the customer service to ask kanthe when am I going to receive the sms with the link to track my parcel and I'm told the driver is around my town and they do deliveries till 6pm so I'm probably his next stop. At 17:20 I received an sms saying unfortunately delivery could not be made and they would reschedule and give me a new delivery date but on the site the tracking system says my driver is e route to me at 17:20

Clearly I won't receive my parcel anytime soon I'm going to cancel the order and also close the store account... I won't pay for something I didn't receive and it has proved itself to be *************