No customer service whatsoever

Bought a bed online (3-6 days delivery), after 7 days with NO contact, beyond the initial confirmation email, I sent a message to support asking for an update on my order. I got no reply in 24 hours, so I sent a follow up message - that got the following response:

"Please note your delivery request complaint was logged under the REF: JD COMPLAINTS: ********** . The turn around time for the complaint to be responded to with feedback its within 24 hours."

2 days later, still no response - so I posted a review on Google (for my closest branch) with all this information. The branch reached out and asked me to provide some information regarding my order, and that they would then escalate it.

I got a call, almost a day later - some rude person who kept saying that this call was simply to "acknowledge your complaint", but proceeded to say they would contact the warehouse immediately and sort it out.

2 more days later - it's the weekend now, and I have not received any further communication, and the status on my order remains unchanged.

At this stage, I'm not sure if I will ever get my product - but one thing I am 100% sure of, is that Hi-Fi Corp, and actually ALL JD Group shops, will never see another cent from me.