NO CUSTOMER SERVICE/ NO URGENCY

Extremely disappointed with Hifi Corporation/Incredible Connection. I purchased a heater online, and when it arrived, it was not working at all. Customer service advised me to return it within 14 days for a straight exchange, so I drove out of my way to the store(Woodmead store) because they are the only ones with stock , only to be told I must wait up to 7– 21 days — while they “contact the supplier.” I followed up 3 working days later because there was a weekend in between and the was no progress and I was told to wait

Meanwhile, I’m left without a heater or my money, despite receiving a faulty unit from day one. There is no urgency, poor communication, and terrible customer service. I regret purchasing from them and will not recommend them to anyone. I just want my REFUND! And take my business elsewhere, where it will be appreciated!