No customer service at all .

Not a happy customer. Reference no On the 21st June 2020 I made a online purchase . I bought a Salton gas heater . I was then contacted beginning of July that the heater I had purchased was not available , and I will be get another brand at a lesser price and the difference will be refunded to my account. The difference was credited to my account as promised.

The item was delivered at my house , however the heater was not working. The item was then collected not long ago, I have been calling to find out how far are they with my order . Yesterday I received a call from the courier guy. At time he called he said I should meet him half to collect my delivery ,I understand the situation being faced currently with crime relating to courier companies. And I'm at work ,should I leave my work and get into a taxi to Dobsonville mall or police station? As advised by him Then what's the difference ,I should have gone to the shop to but the heater I normally buy things online ,this is the first time years that I have to struggle with an online order and first time buying at your store.

I am always the one that has to do the calling to get progress on my query.

Only to find out that a refund has been processed , was not even told about the refund.

When asking how long will the refund reflect to my account , they say 10 days , what nonsense.

The only thing you get form them is an SMS saying your complain has been resolved – stupid honestly

Item bought on the 21st June 2020 – really you shouldn’t be doing online orders .

No integrity , no customer service , no excellence , no stewardship .