No customer service after sales

Really poor Service from the customer care. I went to log a complaint the lady asked me to bring back the air conditioner split unit back to the store. Seems the like staff are uneducated. Then I requested to speak to the manager and asked her how can you remove a split unit then finally the lady told me to email all the details to open a complaint.

Then no response from them i had to call Hifi corp head office eventually when they lodged the complaint to Boksburg she called me to say why did i call the head office. Then she provided me with a Job No. *** Of which till date has not been sorted out. Over 2 weeks now.And this job no doesn’t even pick up at the head office when I provide them.

When i call the service centre they tell me they will call back after 2 minutes and they don’t at times they cut the call.

Then i had to call Samsung directly and the first thing i was told that the store was supposed to call on behalf of you.

Really poor service from a reputed company like this.