No communication, no answers, no feedback

No communication, no one can answer my questions or give me any update on my order - it's just floating somewhere with no news on when I will receive it, despite passing the promised delivery date! I ordered my fridge on the 16th of May and they said max 14 working days. Never heard from them again. Been emailing, live chatting, phoning - they either don't answer or say they'll get back to me and never do. Nicole Da Silva lodged an official "complaint" for me, but then Linah Phalala emailed me to let me know my refund request has been received, despite my NEVER having requested a refund, but merely communication on WHEN I will receive my fridge!! Honestly, is that too much to ask? That just means a reorder and another 3 weeks of waiting for delivery, currently without a fridge in my flat. I have tried canceling the refund, but who even knows. Every time I phone them it also takes 15-20 minutes of ringing, so the amount of airtime wasted on this incompetence is just ridiculous. I really dislike complaining on a forum like this and tarnishing names, but honestly it feels like being kind about it doesn't get anyone's help and assistance. Never ever making the mistake of buying from them again.