No-Buy Corporation!

Extremely dissapointed in the service received from N1 City branch. I purchased a laptop at the Springfield Durban branch and the keypad stop working while I was in Cape Town. I contacted the branch and was told because I do not have the receipt they cannot assist me - I advised I had the warranty in that I captured online with the invoice number. I then contacted Springfield and was told N1 City can assist they can contact IT with the invoice number and request a copy of the receipt. After contacting N1 AGAIN and explaining I was advised they can assist, I was told I can bring the laptop in. I submitted the laptop the last week of August and told to expect a turn around time of 21 days as the laptop will go to Johannesburg. To date I contact the N1 City branch 4 times with the customer repairs promising to call me back with feedback which I did not receive. Eventually last week I was contacted by the store to say my laptop is back and request for my password was made to access my laptop. Low and behold the keypad was not working which means the laptop was not repaired and need to be sent back AGAIN.

YOUR SERVICE IS SUPER DISAPPOINTING!