NEW STOCK NEW BEDS 10 YEAR WARRANTY

I reported that my NEW bed purchased in Jan is giving me problems already now I previously worked at the place and have given the store ample time to sort this issue out. As per the administration they must exchange or credit me. But now they don't have stock. I want a new bed as these springs have given In. I also asked if I could upgrade but still NOPE NO RESPONSE FROM ANYONE! I want feedback by COB today I initially contacted the branch on the fourth of May 2015 I don't know If they prolonging the incident so I can fall out of CPA BUT I HAVE ALL MY EVIDENCE. They know me well and they know I know my rights! If you don't have stock of my bed YOU KNOW WHAT TO DO!