NEVER PURCHASE SAMSUNG WASHING MACHINES FROM HI FI CORP THE GLEN: AFTER CARE SERVICE IS TERRIBLE & THE PRODUCT IS FAULTY.

I have been waiting over a month for a Samsung washing machine Pipe to be fixed. A month TO FIX A PIPE!!! This after being called a **** by the Master Care Consultant(who was supposedly) assigned my Job card and claimed to have called me to make arrangements to see what the issue is and never did. Hi-Fi Corporation, the Glen Shopping Centre, apparently outsources the aftercare sales service to Master Care who contacts customers upon incidents customers may experience on any electronics purchased. Please note that I have paid a lump sum amount for Insurance on a Samsung washing machine purchased from the latter shop in 2012. I have had numerous problems with this washing machine in which the Master Care just sends someone to identify the problem, leave to order the part that needs replacement, then return to fix it. I can firmly state that this washing machine has been fixed more than 5 times already since I have it. Each time, we have had to run after these Master Care consultants to get them out. I advise anyone who needs any electronics to AVOID purchasing from Hi- Fi Corporation The Glen Shopping Centre as any after sales requirements will be directed to MASTER CARE(who should top the list for the worst after sales outsourcing company I have ever had the disadvantage of dealing with). The head of Master Care(who supposedly dealt with this incident personally, yet never bothered to call and apologize) should re-evaluate service provided to customers. You will be the reason businesses do not stay afloat as you are perceived to be the back end so people do not know about you. SAMSUNG, I will never purchase your products ever again! The same item keeps breaking and each time it’s a different component! Very unhappy with all this! Regards Mrs Jose'