Never but from Hifi Corp online!!

I should have read these reviews before I bought my item. I bought a Hifi sytem in January 2023. It arrived then I was not happy with it I contacted them and I was shocked to find out that when you buy online you actually buying from a specific store and that information is never available when I buy. I found out to my shock its Hifi Corp in Polokwane. Then I arranged for it to be returned and all. It was picked up around February, then lthey kept quiet I kept following up with no success and one point they had lost my order information as they asked me to produce proof, while the thing I had bought and returned was no longer appearing on their website on my hifi corp online account. Horrible onine experience. Then again after I found proof which they should have been having I sent it. This delayed from february through to late much, then in late March I was asked to send my banking details and ID copy. I sent that I was told to wait 14 days, (actual week days not weekends meaning its 18+ days, plus the matter was since January now you add that). I then emailed after 12 or so days I was told wait till 14 days. I emailed after 14 days no response from Polokwane store and when I called them today the lady told me the person in charge of accounts will only return next week. I asked how was that possible because I provided all the documentation they required on the 23rd March 2022 in order for them to process the payment. Not to wait till end of April to process or ask another person dealing with processing. Useless store this Hifi corp, Polokwane as well as their national Hifi corp.