Need ANSWERS and my Receipt

Waited a whole week for the store to call me back decided to go in on the 1st April Manager on duty took all the information TV serial number ID number, TV License number the exact amount and the day is was paid for in the Centurion Branch She made me wait 2 hours to tell me she cant find any of my information on the system still had the nerve to ask me if I really bought the tv here after I showed her that payment that was done in store So basically from all of this your system have no record of me that is bizarre to think you are doing ***** All I want is the payment receipt as the tv I have does have a horizontal line and its not even 10 months old I heard horror stories of your company and now I do believe I am getting treated the same Your manager on duty today 1 April is extremely rude