Mr

On 24 March 2020 I paid online for my 13kg Defy Toploader. I understand that during lockdown the item was not essential, but since level 4 restrictions was implemented I have been fighting with HiFi Corp to get an update on the status of my order. I emailed them on 12 May 2020 where I then requested a cancellation and refund, but to this date no one came back to me with a reply of any sort. I have also been engaging them via their live chat functionality, and every time I chat to a consultant I am told that they will get back to me with feedback and that they unfortunately cannot tell me when delivery will take place. I am extremely dissatisfied with the service that I have been receiving from them.