Most useless company I have ever come across in my live

I made an online purchase a moth ago for a new double bed, The bed got delivered 3 days later. When I took out the mattress I saw that it was already used and the springs inside were worn out. I logged an online query to get a refund or a swop out. The query gets logged at their distributors JD Group, they then need to send it to HIFI Corp to get the refund. This is where the problems start as HIFI CORP has people working for them that only go to the office to ***** oxygen, they mark the ticket as completed every week just to make life easier for them, I mean this is what oxygen ******* do!! Go to the office, demand a bigger salary, and then do nothing at all!!! This is the worst ever service I have ever received from this company. To the individuals reading this!! Do not buy anything from this company if there is a fault with your product you will not live to see a refund or return!!!