1 reviews | Active since Mar 2015
Miss information and no help
I ordered a TV as part of the black friday sale. The 40 inch Hisense TV that was going for R2999.<br> After ordering the item I selected to pay for the TV in store (that was the order selected and still showing on my order notification email.)<br> <br> After no response notifcation for HiFi Corp about my order, I went in store today to query about my order since I was in the dark about it. Only to find out that my order has been cancelled and that I had to pay the amount of the TV on the same day as the order. NONE of this was communicated or else I would gladly bought the thing right there on the day.<br> The manager of the store assures me that I will get a response today as well and I still haven't heard a thing.<br> <br> I am truly disappointed in the franchise for how the entire sale of black friday and in store staff managed the situation.<br> This is a place I would definately not recommend anyone buying from if they want clear, direct and friendly customer service. What people said were true.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 721938.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 721938.
Thanks and kind regards,
Customer Resolution Centre
