Mismanagement and Threats: A Frustrating Experience with HIFI CORP's Delivery and Customer Service.

My son bought an XBOX headphone with a microphone for his little brother for a birthday present that was last March. We received a call saying that the parcel was ready for collection; however, the person who collected the parcel did not make it on time to meet with the people who were doing the delivery; hence, the parcel had to be sent back to the warehouse in Potchefstroom where it was bought. We had to do a follow-up regarding the parcel. They logged a ticket then we had to wait until they got back to us. After 2 weeks, they had to arrange for the item to be dispatched to the nearest branch, which was N1 CITY HIFI COPR. My mom had to go and collect the parcel at the nearest point that was safe for the driver who was doing the delivery.

As soon as the parcel was received, we sent it down to Eastern Cape without checking what was in the box. A few weeks after the parcel had been received, we received a call directly from HIFI CORP in N1 CITY CAPE TOWN claiming that they had sent the wrong item, claiming that the item that was packed in the box was an XBOX, not the XBOX headphones, and now they are threatening us that they are going to escalate this matter to their lawyer, and also they wanted to come and collect the item from my house; however, they refused to drop it off for the delivery. I visited the store to see the manager, and with no luck, he was too busy to attend to this situation; he let her staff handle it even though they were harassing us as if we stole the item. They sent emails threatening my son that they were going to involve the police. We did not refuse to bring back the parcel once it had been returned from the Eastern Cape.