1 reviews | Active since Nov 2014
Misleading advertising done through sales
I bought a Samsung double door fridge at the above-mentioned store for cash. While we were paying at the till point, the cashier by the name of Ms Pumeza Nzima alongside with other two sales representatives told us about an 'extended warranty' that is sold separately. I knew that the fridge comes with a 2 year guarantee but that 2 year guarantee would cover the accessories of the fridge. So they told me the extended warranty which is sold for R1200.00 would cover any repairs needed but not covered by the initial warranty. And, that I would not have to wait till the initial 2 year guarantee expires before using the extended one.<br> <br> On the 18th Feb 2016 i logged a call, reporting that my fridge needed to be changed a filter. Ms T****kazi who works at Customer Services assisted me (***). A day later they informed me that I would have to personally pay for the filter as it is now not covered by neither of the warranties they sold me with fridge. I then phoned samsung who I think contacted Hifi Corp, it was only then that they contacted their repairs supplier, Liptronics. Liptronics did send the repairer but when he got there he said the same thing that i should pay.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 725359.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 725359.
Thanks and kind regards,
Customer Resolution Center
