Manager with no customer service skills Wi-Fi corp Westgat Mall (Lydia)

My mother bought a tv 2019 still under warranty it broke she is in-store as she got a call to pick up the tv .She calls regarding tv licence and all and how they want her to top up with 1k or 400 in order to get a new tv .So I call in-store to speak to the store manager was transferred to Lydia I was so angry raising instead of giving good service and calming me down she lights the matches evens more gave me a very rude attitude she doesn't have customer skills as a manager you never argue with a customer raise your voice and give a client attitude .This Lydia needs to go back to the drawing board and be taught customer service .I don't know if it could be because I'm black I evens questioned would you treat a white customer the same way you treated me clearly my ascent made her give me that attitude she is ******. Kindly please listen to the call If your calls are recorded on ***..

I evens told her up report to hello Peter her response was be my first and run then she left me online without evens resolving anything for my airtime to exhaust as I have asked her is this the same way you treat your white customers

I have been in a customer service department and I know how to treat customers and make them come or is it black people doesn't deserve decency as per Lydia